o2 Outage Debacle

[Dedworth]

Anyone else suffering from this ? Mine was OK yesterday but as of this morning no service (voice, text, data)

Anger As O2 Mobile Outage Enters Second Day

http://news.sky.com/story/959137/ang...ers-second-day

Plenty of BS words on the o2 status page it's good to see they're driving the recovery.........................

05:40 - We're continuing to drive the recovery of this issue with our support teams and vendors. We're working to restore service as quickly as possible. Unfortunately we're unable to confirm any timescales for service restoration at this time. We'll let you know as soon as we can. We apologise once again for any inconvenience this incident is causing.

http://status.o2.co.uk/

[Terpe]

Seems the "problem" is, as yet, unknown.

I used the link to check status in our area, seems all is well. But not!

[Dedworth]

Seems the "problem" is, as yet, unknown.

I used the link to check status in our area, seems all is well. But not!

I'm at a loss as to how these things work - as I said can't make calls or text but email notification of your post just popped up on my Blackberry. No doubt o2 will will follow Blackberry's example last year when they had problems and refuse to give even part refunds of monthly contract payments

[Terpe]

Like you, I have no idea how these things work or don't work.
Seems to be a UK problem and not just a few transmitter masts.

[Dedworth]

Like you, I have no idea how these things work or don't work.
Seems to be a UK problem and not just a few transmitter masts.

I think from the scant details they are giving it's not masts but chunks of numbers that can go in and out of service- mines showing full strength signal

[Terpe]

Just heard on BBC news that 2G service is now fully functional.
O2 expect 3G service to be fully functional for all customers by the end of today.

[Dedworth]

Mines working now 9:10

[KeithD]

Switch to 2G it should be working on that.

[Dedworth]

Switch to 2G it should be working on that.

Mines on the 3G and thats whats working now, good thought thanks I suppose you just have to alter the settings to 2G

[bigmarco]

I'm on the new O2 plan...Unlimited Smoke Signals, 250 Pigeons a month & free messages in a bottle to other O2 customers

[Dedworth]

I'm on the new O2 plan...Unlimited Smoke Signals, 250 Pigeons a month & free messages in a bottle to other O2 customers

I'll get an upgrade

[Terpe]

I'm on the new O2 plan...Unlimited Smoke Signals, 250 Pigeons a month & free messages in a bottle to other O2 customers

At least when the string between the two cans breaks it's easy and fast to replace it.

[alan/maleiya]

It was most of the day yesterday for me and my wife's phones was ok when we woke this morning

[joebloggs]

i don't know if I've got any service at all, I'm not allowed a mobile in work, so i relying on it forwarding texts to my gmail account.

[lastlid]

I left the IOM and the IOM network on thursday morning. As soon as I arrived in Liverpool I picked up O2 at around 10 am. No problem.

[Dedworth]

I'm at a loss as to how these things work - as I said can't make calls or text but email notification of your post just popped up on my Blackberry. No doubt o2 will will follow Blackberry's example last year when they had problems and refuse to give even part refunds of monthly contract payments

I was wrong

Mobile phone firm O2 will give compensation to hundreds of thousands of its customers after its network stopped working last week.

The firm says customers who pay monthly will get back 10% of their July subscription, the equivalent of three days' charges, applied to their September bill.

Pay-as-you-go customers will get back 10% on their first top-up in September.

http://www.bbc.co.uk/news/business-18884472

[Rory]

I was wrong

Mobile phone firm O2 will give compensation to hundreds of thousands of its customers after its network stopped working last week.

The firm says customers who pay monthly will get back 10% of their July subscription, the equivalent of three days' charges, applied to their September bill.

Pay-as-you-go customers will get back 10% on their first top-up in September.

http://www.bbc.co.uk/news/business-18884472

I am happy with that.

[Dedworth]

I am happy with that.

Same here - I wasn't expecting anything TBH