1. Photocopy or actual credit card used for the online purchase(s).
2. Photocopy or original photo ID of the credit card holder.

Hi filbrit

Thank you for your advice

1. Photocopy or actual credit card used for the online purchase

I paid for the ticket over the phone

2. Photocopy or original photo ID of the credit card holder.

Not all visa/debit card holders here in the UK have a photo of themselves their cards

In my case I don't have a photo of myself on my visa/debit card

Regards
Louis & Olivia