i cant help but it seems like UK are getting there own back on the philippines lol,,, i think the call center bloke has been to the fill's and had the same problem's ? you know what ? i have the same problems ere in the fill's ? soon as they hear my voice they say oh ! its another americano from UK ? and i always shout out to my wife they answer my call in english then it all goe's wrong when i try to ask a question ? hehe so my answer is no they dont understand english ? please be calm and understand that it is prob a over sea's call centre answering your call most likely in the philippines lol,, they answer sounding like an american but you soon learn it's just a filipino ?