your bf can do that. you just need to send an authorization letter to the embassy. and then i guess he can demand an answer of such refusal. thats what my bf did. he sent them a message and replied him a standard message and so he sent them a message again obliging them to answer it in a personal approach -case to case basis, and he demanded that it should be coming from the ecm or eco . and we both sent an email to the ambassador. its best to phone the embassy directly than vfs.