Hmm ... couldn't be ar$ed going to the bank ... too much to *interest ( *ANOTHER pun!) me on here!

Nor did I fancy hanging on at the end of a handset ... listening to intermittent automated messages informing me my call had been placed in a queue "and would be answered shortly" ... grr!

So ... I decided to follow the suggestion [#2] Stewart had given Steve. , Stewart.

Lo and behold ... up popped a little message box in the top left hand corner of my screen ... followed - almost immediately - by a typed: "This is Sindhya. How may I help?" greeting (wouldn't it've been funny, HAD she begun her response with "Hiya"? ).

Anyway - once I'd explained what had happened and provided a few relevant details - it was agreed that the £64.99 Renewal Fee would be refunded through my bank within the next 10 working days ... no problemo!

Hopefully, your efforts will be rewarded with a similar happy outcome, Steve.