UKBA Inquiry Response

[raynaputi]

Keith said there's no point contacting the MP as the application won't be rushed anyway..If he doesn't wanna do that. I don't have any other choice..THIS IS EVEN WORSE THAN GOVERNMENT AGENCIES IN THE PHILIPPINES!!!!!!!!!

[Dedworth]

Keith said there's no point contacting the MP as the application won't be rushed anyway..If he doesn't wanna do that. I don't have any other choice..THIS IS EVEN WORSE THAN GOVERNMENT AGENCIES IN THE PHILIPPINES!!!!!!!!!

If you don't ask you don't get ...........they are paid to represent their constituents........... 5 minutes to bang off a quick email

[raynaputi]

If you don't ask you don't get ...........they are paid to represent their constituents........... 5 minutes to bang off a quick email

I'm gonna do that now..but I just saw that our MP here is Tory!!!

[Dedworth]

I'm gonna do that now..but I just saw that our MP here is Tory!!!

That's OK he's part of the group supposedly in charge - cc it to mayt@parliament.uk

[gWaPito]

What is distressing about this, if your application is in there hands is they have got you under house arrest...without a passport you can't go anywhere..your life is on hold. Its criminal.

[Arthur Little]

I just saw that our MP here is Tory!!!

Well ... ... regardless of his/her political affiliations ... he/she - as your elected Member of Parliament - has an idisputable moral obligation to act, first and foremost, in accordance with the best interests of his/her constituents.

Failure [on his/her part] to do so is likely to consign him/her to HIStory! And he/she knows that full well.

Good Luck, Rayna!

[sparky]

we applied for the ILR visa in JUly and last week got a biomentric letter- 2 months later

i am due to fly abroad beginning of december which i thought would be plenty of time.....

again they took our money within a week

dont these people realise that we have lives that we have to get on with- i have already had to miss one trip abroad with work cos of no passport

its absolutly disgrsaceful- they have had my passport for months surely they can check what they need to in that time and return it

[raynaputi]

Just an update..I wrote to the local MP last Friday about this UKBA shambles, complaining about how slow they are..His secretary replied to me right away that she forwarded the email to her colleague..and this morning, I got a call from that guy asking me about the case reference number and other details and told me he would be chasing this case and send UKBA a follow up. I was actually surprised he called me up considering it's Sunday! Anyway, I just hope something good would finally happen!

[Terpe]

Well done Rayna
Hope something will happen soon. It's really a disgrace

[Arthur Little]

Well done Rayna
Hope something will happen soon. It's really a disgrace

... here's wishing you all the very best, Rayna.

[joebloggs]

Rayna

[malchard888]

E mail just been sent to my MP with Theresa May in copy if I get any kind of reply, ill let u all know.

[Arthur Little]

E mail just been sent to my MP with Theresa May in copy if I get any kind of reply, ill let u all know.

Well done, Malcolm ... my very best wishes to you and Loida also.

[raynaputi]

UPDATE

Well, still not a positive update though! Anyway, I got a response from the North East, Yorkshire and the Humber (NEYH) Customer Service Unit of UKBA regarding my complaint that I sent them last week. It just said that they received my complaint letter last 20th November. The letter also said that they aim to respond to 95% of complaints within 20 working days. But they cannot provide any progress check of the complaint until after the 20 day target date has passed, which they said is after 18th December.

Oh well, I did everything I can to get them to process my application..it's really hopeless and just an agonizing constant waiting game.. My application has reached its 8th month yesterday! Also, no use emailing Theresa May as she has never read any emails I sent. I always tick the option read receipt when I sent emails to her and our local MP so I'd know if they have read it, but I NEVER once got any read receipt from Theresa May.

[MissAna]

UPDATE

Well, still not a positive update though! Anyway, I got a response from the North East, Yorkshire and the Humber (NEYH) Customer Service Unit of UKBA regarding my complaint that I sent them last week. It just said that they received my complaint letter last 20th November. The letter also said that they aim to respond to 95% of complaints within 20 working days. But they cannot provide any progress check of the complaint until after the 20 day target date has passed, which they said is after 18th December.

Oh well, I did everything I can to get them to process my application..it's really hopeless and just an agonizing constant waiting game.. My application has reached its 8th month yesterday! Also, no use emailing Theresa May as she has never read any emails I sent. I always tick the option read receipt when I sent emails to her and our local MP so I'd know if they have read it, but I NEVER once got any read receipt from Theresa May.

they are getting ridiculous

[lastlid]

UPDATE

Well, still not a positive update though! Anyway, I got a response from the North East, Yorkshire and the Humber (NEYH) Customer Service Unit of UKBA regarding my complaint that I sent them last week. It just said that they received my complaint letter last 20th November. The letter also said that they aim to respond to 95% of complaints within 20 working days. But they cannot provide any progress check of the complaint until after the 20 day target date has passed, which they said is after 18th December.

Oh well, I did everything I can to get them to process my application..it's really hopeless and just an agonizing constant waiting game.. My application has reached its 8th month yesterday! Also, no use emailing Theresa May as she has never read any emails I sent. I always tick the option read receipt when I sent emails to her and our local MP so I'd know if they have read it, but I NEVER once got any read receipt from Theresa May.

I am joking when I say this but I wonder if my wife will get ILR before you get FLR?

Also, I wonder if when someone applies for ILR they are still waiting for the result of their FLR application?

[raynaputi]

I am joking when I say this but I wonder if my wife will get ILR before you get FLR?

Also, I wonder if when someone applies for ILR they are still waiting for the result of their FLR application?

That's what Keith and I were talking about..by 2014, I would be on my 3rd year of residency in the UK, would qualify already for the required years of stay for citizenship, but would probably still be on the FLR(M)'s first year of validity.

[andy222]

UPDATE

Well, still not a positive update though! Anyway, I got a response from the North East, Yorkshire and the Humber (NEYH) Customer Service Unit of UKBA regarding my complaint that I sent them last week. It just said that they received my complaint letter last 20th November. The letter also said that they aim to respond to 95% of complaints within 20 working days. But they cannot provide any progress check of the complaint until after the 20 day target date has passed, which they said is after 18th December.

Oh well, I did everything I can to get them to process my application..it's really hopeless and just an agonizing constant waiting game.. My application has reached its 8th month yesterday! Also, no use emailing Theresa May as she has never read any emails I sent. I always tick the option read receipt when I sent emails to her and our local MP so I'd know if they have read it, but I NEVER once got any read receipt from Theresa May.

You wont get a email from that stone faced bitch May. Just keep your chin up.

[raynaputi]

You wont get a email from that stone faced bitch May. Just keep your chin up.

hahaha..your description of her Andy made me laugh!

[andy222]

hahaha..your description of her Andy made me laugh!

You have my full sympathy. You are legally here and you deserve to be treated better than that.

[raynaputi]

You have my full sympathy. You are legally here and you deserve to be treated better than that.

thanks for that Andy.. you really just can't figure out how UKBA people do their work.. If you pay the extra £300, they can give their decision in just a matter of 30mins the least..seems like money talks for them

[joebloggs]

UPDATE

The letter also said that they aim to respond to 95% of complaints within 20 working days. But they cannot provide any progress check of the complaint until after the 20 day target date has passed, which they said is after 18th December.

if you dont get a response by then, maybe worth contacting your MP and ask them to complain to http://www.ombudsman.org.uk/

but its a joke, they should be forced to refund your money if it takes longer than 3 months, even 3 months is very poor service.

[raynaputi]

if you dont get a response by then, maybe worth contacting your MP and ask them to complain to http://www.ombudsman.org.uk/

but its a joke, they should be forced to refund your money if it takes longer than 3 months, even 3 months is very poor service.

Thanks for this Joe. I will do that if nothing would happen after 20 working days. This really is so unfair.

[raynaputi]

if you dont get a response by then, maybe worth contacting your MP and ask them to complain to http://www.ombudsman.org.uk/

but its a joke, they should be forced to refund your money if it takes longer than 3 months, even 3 months is very poor service.

21st December and I got no response from the NEYH Customer Service Unit about my complaint. 3 days late of their 20 day target date. I called and email them for an update and the guy on the other line told me there's no update from the system about my complaint yet. Also called UKBA for an update and as usual STILL PENDING STATUS!!!!!!!!! So I sent an email to our MP again to file a complaint to the ombudsman. I got a response from the MP's secretary forwarding my email to her colleague to handle my concerns and told me I'd be contacted.

BLOODY UKBA!!!!!!

[Dedworth]

21st December and I got no response from the NEYH Customer Service Unit about my complaint. 3 days late of their 20 day target date. I called and email them for an update and the guy on the other line told me there's no update from the system about my complaint yet. Also called UKBA for an update and as usual STILL PENDING STATUS!!!!!!!!! So I sent an email to our MP again to file a complaint to the ombudsman. I got a response from the MP's secretary forwarding my email to her colleague to handle my concerns and told me I'd be contacted.

BLOODY UKBA!!!!!!

Sounds like you've done everything you possibly could - just for the sake of good order and dotting the i's and crossing the t's it might be worth meeting the local MP at his/her local surgery

hang on though I forgot Christmas Recess till 1st March

[raynaputi]

Sounds like you've done everything you possibly could - just for the sake of good order and dotting the i's and crossing the t's it might be worth meeting the local MP at his/her local surgery

hang on though I forgot Christmas Recess till 1st March

[Trefor]

Sorry to hear they still are not giving you any info. Our thoughts are with you.

[malchard888]

We are still waiting too Rayna although ours is just a mere 7 months and 2 weeks old and it seems whatever u do or say it falls on stony ground and they dont have the courtesy or decency to give u a sensible response or even a timescale for a successful outcome . What a sorry state of affairs the system has become and maybe UKBA are on a course to implode as they seem totally incapable of providing any kind of service and are just a cash cow for this shameless government we have been saddled with.

[joebloggs]

definitely something has gone wrong recently, maybe its the job cuts, i think it was a 20% cut in the work force, for years it took exactly 4wks in many cases to receive FLR or ILR. some have been waiting 7 or 8 months is totally unacceptable

[lastlid]

The problem is that it pushes you (applicants in the future) to go for the more expensive alternative. Maybe that is their plan.