if you dont get a response by then, maybe worth contacting your MP and ask them to complain to http://www.ombudsman.org.uk/Originally Posted by raynaputi
UPDATE
The letter also said that they aim to respond to 95% of complaints within 20 working days. But they cannot provide any progress check of the complaint until after the 20 day target date has passed, which they said is after 18th December.
but its a joke, they should be forced to refund your money if it takes longer than 3 months, even 3 months is very poor service.
Quote Reply
