Quote Originally Posted by joebloggs View Post
if you dont get a response by then, maybe worth contacting your MP and ask them to complain to http://www.ombudsman.org.uk/

but its a joke, they should be forced to refund your money if it takes longer than 3 months, even 3 months is very poor service.
21st December and I got no response from the NEYH Customer Service Unit about my complaint. 3 days late of their 20 day target date. I called and email them for an update and the guy on the other line told me there's no update from the system about my complaint yet. Also called UKBA for an update and as usual STILL PENDING STATUS!!!!!!!!! So I sent an email to our MP again to file a complaint to the ombudsman. I got a response from the MP's secretary forwarding my email to her colleague to handle my concerns and told me I'd be contacted.

BLOODY UKBA!!!!!!