Quote Originally Posted by joebloggs View Post
if you dont get a response by then, maybe worth contacting your MP and ask them to complain to http://www.ombudsman.org.uk/

but its a joke, they should be forced to refund your money if it takes longer than 3 months, even 3 months is very poor service.
Thanks for this Joe. I will do that if nothing would happen after 20 working days. This really is so unfair.