Reply to My email to amnassador.

[bigmarco]

This is the reply I got to the Email I sent to the Ambassador. My wife has today forwarded her passport direct to KIngsley Magee.
I'm no legal expert but to me Mr Magee seems to be admitting that my application and appeal were not dealt with properly. I have passed a copy of this email to my solicitor and am expecting full reimbursement of all my costs here. This matter is far from over.

Dear Mr xxxxxxxx



Your email to the Ambassador has been forwarded to me to reply on his behalf.



I have reviewed our handling of your wife’s application, both at the initial assessment and decision stage by the Entry Clearance Officer and then subsequently at the Entry Clearance Manager Appeal Review stage and I agree that this did not live up to the high standard that I expect from my team or that you as a customer are entitled to. It is clear to me that some of the evidence submitted with the initial application was incorrectly interpreted by the Entry Clearance Officer and that some supporting documents were overlooked both during the initial assessment of the application and at the Appeal Review stage. This is not acceptable and I will be reinforcing this with the individual officers concerned and with the team as a whole to ensure that there is an immediate improvement in this area.



I can completely understand why you feel dissatisfied with the level of service that you and your wife have received and I can only apologise for this and for the distress and inconvenience that this has caused. We process large numbers of applications at the UK Border Agency Visa Hub in Manila and I am committed to ensuring that we make every effort to provide the best level of customer service possible. On this occasion we did not deliver the level of customer service or decision quality that I expect and I will ensure that immediate steps are taken to address this.



We will of course complete the processing of your wife’s application and issue her visa as soon as possible. I would be grateful if you could ask her to re-submit her passport so that this can be done and you may wish to advise her to mark it for my attention so that I can ensure that it is processed without delay.



Yours faithfully



Kingsley Magee




Kingsley Magee

Regional Operations Manager



NE Asia/Australasia

International Operations and Visas

UK Border Agency



British Embassy,120 Upper McKinley Road,Taguig City 1634, Metro Manila, Philippines



Tel: +63 (0)2 858 2235

FTN: 8411 2235

Mobile: +63 (0)917 556 8120

Web: www.ukba.homeoffice.gov.uk

[lastlid]

Further good news. Looks like your wife's visa will be with her soon.

And I trust Mr Magoo will give the culprits a sound flogging, including the Entry Clearance Management.

[andy222]

Was it Rhodes again Marco?
You have all the evidence there, NEGLIGENCE,

[lastlid]

Was it Rhodes again Marco?
You have all the evidence there, NEGLIGENCE,

No. Mr Magoo

[joebloggs]

good work Marco, if others complain maybe this will not happen as often as it is. time to kick

[malchard888]

Im sure u both now have a smile on your faces, let hope u also get suitable recompense too for all the heartache u have gone though although its hard to put a price on that. Anyway its good to hear a happy conclusion and maybe they will pull their socks up now after a good
boking and I wish you both well for the future.

[Terpe]

This will add significant weight to your compensation claim.

[Dedworth]

This will add significant weight to your compensation claim.

Exactly - he's put his hands up to their repeated ineptitude. Marco as and when you claim compensation, contact the ombudsman etc further oil could be poured on the fire by forwarding correspondence to

chiefinspectorukba@icinspector.gsi.gov.uk


Independent Chief Inspector of Borders and Immigration,
5th Floor, Globe House,
89 Eccleston Square,
London, SW1V 1PN

[grahamw48]

'We process large numbers of applications at the UK Border Agency Visa Hub in Manila and I am committed to ensuring that we make every effort to provide the best level of customer service possible. On this occasion we did not deliver the level of customer service or decision quality that I expect and I will ensure that immediate steps are taken to address this.'

I hope this isn't an excuse.

Being busy is irrelevant. Given the prices charged for visa applications, there should be enough trained staff put in place to cope.

Good luck with the claim Marco. The UKBA have not got a leg to stand on now, IMO.

[imagine]

excellent

[lastlid]

'We process large numbers of applications at the UK Border Agency Visa Hub in Manila and I am committed to ensuring that we make every effort to provide the best level of customer service possible. On this occasion we did not deliver the level of customer service or decision quality that I expect and I will ensure that immediate steps are taken to address this.'

I hope this isn't an excuse.

Being busy is irrelevant. Given the prices charged for visa applications, there should be enough trained staff put in place to cope.

Good luck with the claim Marco. The UKBA have not got a leg to stand on now, IMO.

Like I have been banging on about for quite some time. They charge double what they bear in processing costs, by their own admission. If they don't have enough staff then they need to hire. If they are not hiring enough staff to cope then that is a failure of their management. In actual fact the accusation should be levied quite a way up the departmental "food chain".

Same for those waiting on FLR just now. More hiring needs to be done.

[Arthur Little]

NEGLIGENCE,

... by their OWN admission!

[Arthur Little]

Same for those waiting on FLR just now.

... AND ILR!

More hiring needs to be done.

... and "firing" too!!

[melovesengland]

Their are just bunch of s***s sorry for the word. They caused tears, hurt, disappointment and all, they shouldve sacked those ECO who has brains as slow as snails. Congrats anyway, BIG MARCO!

[Stuart]

Reading this I'm wondering if this is the same person that dealt with our application? Do you have a name on the letter of refusal?

That's a great result regardless, Well done!

[andy222]

No. Mr Magoo

No I meant the one who refused the visa in the first place Laslid. Rhodes.?

[bigmarco]

No I meant the one who refused the visa in the first place Laslid. Rhodes.?

Didn't have his name on the refusal Andy just his initials GD

[andy222]

Ok marco it was just a thought. I would still claim though mate you have a excellent case.

[lastlid]

Ah. Cos Mr Magoo had problems with his sight.