Hi,

My wife came to the UK a few months ago on a spousal settlement visa. In Manila, we thought it was better to get the visa in her maiden name, to avoid problems such as with air tickets already booked in that name. After coming to UK, she went to the Philippine Embassy and got a new passport with her married name. So, she has:

1. Cancelled passport containing visa in maiden name
2. New passport in married name, without visa

This is fine for UKBA purposes, but we have had difficulty opening a bank account with Nat West, who want the valid visa in the latest (current) passport, and the visa to also be in the married name. As far as I know, this is impossible to do.

Has anyone else had a similar problem, or can you advise what to do about this? Do you think all banks have similar inflexible policies?

Thanks!