Letter from the MP

[palauotot]

I mean come on guys, is it me,...or are these cretins just plain stupid !!!


You will realise just what cretin means once you start to deal with the inland revenue and the dwp here!
You would get more sense from a call centre in India than you will ever get in phoning any government department in the UK based upon my own experience here. The embassy in Manila were extremely efficient by comparison.

Palauotot

[Pauldo]

Originally posted by palauotot@Oct 3 2005, 10:54 AM
I mean come on guys, is it me,...or are these cretins just plain stupid !!!
You will realise just what cretin means once you start to deal with the inland revenue and the dwp here!
You would get more sense from a call centre in India than you will ever get in phoning any government department in the UK based upon my own experience here. The embassy in Manila were extremely efficient by comparison.

Palauotot

Quoted post

I hear you loud and clear:

Nine months arguing with child benefit, just to get what EVERY child in the UK is entitled to. Only positive result came when I enquired exactly how do I make an official complaint about misconduct and total incompetency on their behalf. Cheque in the post a couple of weeks later. At one stage they set it all back five months by telling me it was better if we applied in my wifes name, so she would recieve the payments, so she had to go get a NI number. When they eventually started paying it, guess where the money was being sent. Yes: into my account!

Nine months arguing with the Tax Credit people just to get what THEY say we are entitled to. Only every time we speak to them they have to start at the beginning again because "oh, they didn't put that in your file. Can you give me the full details again" They can't even get my NI number correct on the numerous papers they send me, as they pathetically try to get it right time and again.

Again the only positive result came when I enquired exactly how I can make an official complaint about misconduct.

Now we owe them money, £20, but seeing as I've only told them three times how much I earned last year they are still not clear that I earned £4000 more than they think I do Bunch of clowns!