I had an issue with BT about 6 years ago over a couple of business lines that was getting totally beyond my control. I ended up getting the email address of then CEO Ben Verwaayen and telling him my tale of woe - this guy replied personally at about 10pm on a Sunday night, promised to pass the matter to his high level complaints bods - issue was sorted out within days with a couple of hundred pounds compensation to boot. I'd never again consider leaving BT for one of these cowboy virtual/piggy back telecoms outfits like Sky, TalkTalk etcOriginally Posted by Terpe
I think it's a common issue.
Certainly I've had similar horror stories with contact centres in India.
I had a long ongoing issue with BT (contact centre India)
