Quote Originally Posted by Iani View Post
Hi

I'm wondering. Something that really me off, is when companies haven't got the common decency or manners to bother replying to correspondence.

I've got a question on our forthcoming visa application, which is extremely important to the application, and when we can apply. I phoned the helpline at UKBA last week, and was told I needed really to ask the visa section of the embassy where we would apply to, since they are the ones who would make the decision anyway. Fair enough I guess.

I sent off an e-mail, and so far no reply.

Well it could be that they have to either seek further advice, or they are busy, but I just have this feeling.........

Has anyone any experience -do they tend to reply to mails?

I could ask this question on here maybe, as someone might know, but it's related to one requirement in the new rules, and I really need something in writing from someone I could then quote in the application, should they decide subsequently to play silly beggars.

Thanks again
Yes. I had a lot of experience phoning and emailing them. Neither are easy. Perseverance is the key. Often an initial e mail can take some time to be answered and then they just forward your query to an appropriate department.

I too had an important question to ask them on Isle of Man CNIs. Once I got through to the right person they were very helpful. But it took some effort on my part to do that.

In certain cases it isn't enough to contact VFS. Sometimes only contact with the embassy will suffice.