Border Agency customer service 'shockingly poor'

[joebloggs]

Customer service at the UK Border Agency is "shockingly poor," the chief inspector of immigration has told MPs.


http://www.bbc.co.uk/news/uk-politics-20601282

[Dedworth]

An absolute shower however the Head Honchos continue to be grossly overpaid, collect their non performance bonuses and enjoy long holidays and sick leave

[andy222]

Are these a private company now?

[jake]

Are these a private company now?

yeah they have outsourced the work to another country

[grahamw48]

I agree with Dedworth...which should be no surprise.

Members of this forum are right to be angry though, as these constant UKBA -ups directly affect attitudes and policies towards immigration generally...resulting in unfair treatment of the honest and genuine.

[andy222]

And it costs a lot of money.

[melovesengland]

[i]customer service at the uk border agency is "shockingly poor,"

very poor!!!

[jlags90]

very poor!!!

They didn't even give notice to my signature.