i spoke again with someone at the liverpool office (i assume ) yesterday and she was actually quite helpful- tho sounded foreign-
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Can i ask how you got a number to call? i tryed some 0870 number thats all over there site and had some faint hearable message, 2 times was enough and the site just palms you off they dont want to talk to you at all....
For the fee paid i would of thought that at least some way of tracking your application would be feesable.