Blackcat, don't take this the wrong way, but there is no such thing as a minimum od standard A1 test.
There's no such thing as an A1 test.
A1 is the level required for some specific tests.
What test did she take?
Here's the UKBA approved listing
As joebloggs says, some tests have a higher pass level than others.
It should be a very basic test.
Is Makati her nearest centre?
Sorry to learn of this delay, I'm sure she will get there soon, especially with a little practice on the best course.
I have some doubts that Study Connect are the right accredited organisation. Are you sure they are offering the correct test? Also are they an approved Test Centre?
Who is the 'provider' (ie who issue the pass certificate)