Here's the address to contact John Vine at the ICIBI: http://icinspector.independent.gov.uk/contact/

DO NOT email. Write, and send a recorded letter. Keep the letter brief by using short bullet points not detailed sentences. State ALL the facts though, but don't waffle.

What does this do? No idea, but for those waiting it's someone else to complain to and will make them more aware of our problems.