Hello Everyone!

This thread might be more of a RANT but I think some could shed light in this matter.
I have received the most horrifying and awful letter today from UKBA. I couldn't believe the service!

Well, here is an extract of the letter. I won't write everything as it just makes me weep .
Some things are worth noting as well.

The letter talks about MS. JONA TABANAG RAGNASON (my passport clearly says I am JONA TABAŅAG LAGNASON. I do not think it is a typo since RAGNASON is all over the letter!

Well, here is the worse!

To help them CONSIDER my application, they need the ORIGINAL copies of these documents (photocopies are NOT ACCEPTABLE!)

1. Fully completed FLR(M) form 12/2012 version.
*Will I need to complete the payment section AGAIN?

2. WAGE SLIPS covering 6 months for: ME!
*WHAT? --- Do they not know THEY DO NOT ALLOW ME TO WORK?

3. EMPLOYER'S LETTER for ME!
*Is this a JOKE?

4. ORIGINAL detailed bank statements covering the last SIX MONTHS from ME!
*I can't even open one because I don't have my passport!

5. Original bank statements of my HUSBAND.
*Yes, back to square one -- we have these so it's not a problem

6. Most recent Council Tax Bill.
* My husband pays by Direct Debit. Is there a way to get hold of a paper statement?

7. Further Documentary evidence from January 2011 to January 2013 for myself and from 24 January 2011 to 24 January 2013 for my spouse, or addressed jointly to both of us. The dates of these should spread over the whole 2 year period. How can this be if I have just arrived in the UK in 2012?

Oh well! I will just keep ! How will I address this problem?