Maritess was due to take her Life in the UK test tomorrow, so just to make sure that we had the correct ID I called them today, Wow! they told me that her ID should be Passport not biometric because when we applied a couple of months ago it asked if we wanted biometric or passport, I chose biometric because when we went to Cebu for her passport she had to have her biometrics done, also at VFS Manila did the same so I assumed she had a biometric visa and passport. We were told to cancel the old application for tomorrow and reapply for a new one the second week in March, did that paid another £50, then we received an email confirming all details were correct, but no they were not because it still stated biometric ID, so I had to go though the procedure again after another couple of phone calls and eventually got it right, during this process I had to cancel the first payment that I made today and they sent me an email saying they had refunded my first payment and another email arrived say that they had received my second payment, then after 2 hours and lots of stress because I know very little about computers, I was at last happy! Just checked my bank a/c and discovered that two payments of £50 have gone out, but Guess What! no refund.