My apologies, Rayna ...for causing confusion by making 'a little'
in response to Ded's post about "carrying on" (British terminology for having an affair) with the ombudsman.
But - back to being serious for a moment -, wholeheartedly, that you're doing the right thing in taking this matter further, and wish you and Keith every success with your efforts which will [hopefully] be of considerable help to future applicants, in saving them from the nightmare wait you and others here endured.
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