Laptop momitor problem

[joebloggs]

well if its as simple as the acer fix video on the reply of joe, then i dont think much of acer technicians , must be a set of numptys

the inverter board is one of the easier parts to change, years ago i use to carry out compaq warranty repairs when i was compaq certified

[joebloggs]

.I was also thinking the inverter board but if that was blown then it wouldnt work at all and same for the back light,.

oh yes it could still work, its not the internal PSU, cheap Chinese surface mount soldering is probably the cause

[Josieyam65]

of course the last time you sent it to them they knew your warrenty was almost up, they delay a little , send it back to you knowing , you have not enough warrenty left to send again,

Exactly! That's why they didnt reply in my last email...very disappointing :(

[Josieyam65]

yes but they haven't fixed the original fault
it sounds like it could be backlight has gone (but you should still be able to see something but very feint) more likely the inverter board, possibly the video cable, but i don't think its a video controller fault as you say it works ok thru hdmi.

look at this, shine a torch on it, can you see your desktop ?

The video is really good. The problem is exactly the same as my laptop.
Thanks, joebloggs..I'll try if i can do this

[Josieyam65]

DO THE ABOVE.

It doesn't matter that it is out of manufacturer's warranty.

The sale of goods act is about what you can reasonably expect from a product.

There are no hard and fast rules.

Further, the manufacturer has already acknowledged that the product is faulty, so they are on weak ground.

I would have said that your dispute actually lies with the retailer anyway, as they are the ones who actually sold you the product.

Another case for the Citizens Advice Bureau.

Thanks, grahamw48, but they said when we last sent it to them that there's nothing wrong on it.

[Josieyam65]

Yes I'm with Graham and I would argue you have not had a full 12 months out of it due to sending it back,I would tell retailer that you will name and shame on facebook

[Josieyam65]

It sounds like the monitor cable. This happened to me with my Dell and they just came out and replaced it

Constantly opening and closing the laptop eventually damages the cable. It will sometimes come on a bootup but as the system warms the cable expands a bit and breaks the circuit. The only fix is a new monitor usually. You could take it to a local computer store and have them fiddle with the cable to see if that works.

No idea why the Acer idiots would replace the HD or memory ... nothing to do with the screen issue

I really wondered why they replaced the hard drive and memory, even if i told them that the problem is the display I am not a computer technician, but i know that hard drive and memory has nothing to do with the display problem because the laptop itself is working okay

[Ako Si Jamie]

I'm glad I've read this thread now. My Compaq laptop was bought new in 2006 so it's getting old and I've been thinking about buying a new one even though it's still going strong but I definitely won't be getting an Acer.

[grahamw48]

I bought my son a Toshiba Laptop a couple of years ago, and it seems to have been troublefree.

[Ako Si Jamie]

Pays to go with a better name I think unless you're buying a tin of mushy pea's.

[Dedworth]

Refurbed ThinkPad you can throw them around, pour drinks on the keyboard etc