Totally humiliated today at our visa checking service for wife and daughters set m visa application

[grahamw48]

Here's my opinion:

You were in a stressful and confusing situation where something that was of the utmost importance to you and your partner was being processed.

Quite naturally you wanted to be sure of there being no chance that things could go wrong, causing future problems, and THAT is why you decided to pay the extra money for the checking process.

Under the circumstances I would expect a public employee who had been correctly trained and carefully selected for their 'public relations' skills to have handled the situation in a calm, polite and professional manner.

From what you have said, that certainly does not appear to have been the case.

I don't care if she had processed a hundred such cases that morning. That is no excuse.
There are plenty of suitable people currently unemployed and more than happy to pick up her baton.

[Iani]

I don't care if she had processed a hundred such cases that morning. That is no excuse.
There are plenty of suitable people currently unemployed and more than happy to pick up her baton.

Exactly!

She was unprofessional and sounds like she has a severe attitude problem. So this bag thinks it's ok to snigger at you because at one point you claimed tax credits? Maybe she should have to claim them for a while to focus her mind. If I spoke to customers like that, I'd be out on my ..... I am paid to be friendly to them - end of story - it is part of what I am paid for - PAID FOR - in capitals so the likes of her and those who would defend her can get it.

[jamesy]

quite agree

[jamesy]

ill second that