Quote Originally Posted by jamesy View Post
is a kind of half hearted apology ,a lot of the issues i mentioned to them in my complaint were not even mentioned in the reply, hopefully this will prevent any one else having to go through an hour of being spoken to like dirt
at least it is an apollogy and accepting she was out of order, you made your complaint and that counts so much for others that may now get a nicer service, many people do not complain and that is the reason we continue to get bad service, well done to you and i wish you a trouble free and succesful result with your application

im sure you deserve some rep