Woke up early this morning to go to Nationwide Bank Branch in Lincoln to open a savings account. Queued with my husband as usual, we reached the till, handed over the documents (passport, BRP, UKBA letters, NI number/letter) and the lady asked have you got address from the Philippines so I gave my birth certificate then she just said you cant open an account because I havent got any utility bills with my name and address on it on it so we told her our personal circumstances (Ive got docus with my address and name on it). She also said I havent got any UK i.d's (what does she call a BRP then?) So I looked at her and said your looking on the wrong part of the form, I am not from the EEA (which she was reading). I pointed her to the back of the letter where the NON EEA requirements were. She had a little read and she said you still cant open any account because you have got to have the docus that the EEA/UK Residents should have.
It did really confused me so I said whats the purpose of that bit there in the letter saying that I only need my passport and any other docus. So she said bare with me a second Ill talk to my colleagues. She came back and said we still needs those docus that EEA/UK residents use to open an account, she said that bit that says if your not from the EU still bases the docus to the EEA requirements. So my husband said she doesnt know what shes talking, he said we are trying to do things right but people doesnt have any clue what were talking.
Went home and wasted the whole morning on that bank.
My point is whats the purpose of the part of the letter stating that non EU nationals only needs a copy of the passport which can be notarised by an employee and can be done in one of their branches. I have my passport, I have letters from different organisation that clearly states my name and address on it, I have got my birth certificate and my residence permit. What else do they want from me?
Any advises please guys on where can I easily open an account and where can I talk to people with sense?
Copy of the Identification Form:
http://www.nationwide.co.uk/search/D...x?article=1101