When i worked for a large insurer, i was directly responsible for software support for one of its call centres in Preston. Used to spend a lot of time up there fixing problems etc. The call centre agents had to work really hard and they would put in place all sorts of games etc between teams to get them selling more. Very competitive but great fun.

As i was often up there a week at a time we often would go out on drinking & partying sessions in Preston. Well they work hard but party harder! Many a brain cell destroyed on those nights. Great times with those folk from Preston as they were really friendly and great fun to be with.

I think the call centre closed and they all got made redundant with the work moving to India or similar!