I agree me and my fiance were like why not just call us or e mail for sake of fifty seconds, we could of addressed is query and provided the paper we leftout, and more importantly tell him where he was going wrong, his attitude with the comment at the end sounds like typical civil servant snobbery (i know i used too be one)..not the snobby type though lol,we were shocked and so was our legal advise guy.....lets hope appeal gets passed or we are waiting 4-6 months maybe max, then if that doesnt work reapply again........7-9 month set back, but lets ope for the best...i think they do what suits then but i really think the appeal just addresses the one area you get refused so if you can cover that should go well?