I believe if you booked the whole trip in one booking then you should be covered, However, if you booked the flights individually then probably not.
I know for example, with all but one insurance company, if I book from Malaga to London, then book London to MNL, then only the flight to London is covered. So if I miss the connection I cannot claim.
That's not true.Yes you have a perfectly good claim and if you admit it to your insurance company I'm sure they will look at it.I don't know what insurance company you bought a policy with Johncar but if it was me I would not be buying from them again.Originally Posted by johncar54
I've made lots of claims from lots of companies over the years and not once did they not pay out for a missed connection,doesnt matter if you book it together separate or whatever.Its an insurance policy and that's why u buy it.
I have spoken to a number of insurance companies claims assessors offices and all were the same. (The agents I had spoken to previously thought erroneously that one would be covered)
The one company which I know does cover separate bookings made a variation to their rules when I explained that many of their customers lived in Spain and thus booked to UK and then on to another destination. That company now have a rule, that providing there is at least a three hour gap between the scheduled arrival and the booked departure, they will pay.
The flight was due at 15:50 but didn't take off until 17:00. We should have been in Manila by that time. They never said it would be delayed until we were on the plane at about 16:10. If they had announced it earlier then we could have rang etihad and changed to a later flight. Etihad were a complete waste of time as well. All there staff were clueless.
The insurers haven't replied to my email and I'm worried why I can't log in with the details I was given when taking out the insurance.
''The grass may be greener on the other side of the fence but there still gonna beon it''
Sounds like a bit of a spurious insurance set up if you can't log in or get a reply to your email. Have you tried phoning them ?
As regards travel insurance I always feel its more economical and better peace of mind to have an annual worldwide family policy
So basically I should book another insurance for every flight? That's not right is it.
When bookin insurance it covers u from the dates you put, so it's the dates that your away.
It doesn't seem right that we have had to pay nearly 2k for other flights when I'd Cebu pacific had delivered we would have been there on time easily.
''The grass may be greener on the other side of the fence but there still gonna be
So basically I should book another insurance for every flight? That's not right is it.
If a passenger books flights separately, I sympathise with insurance companies, as they have no control over the gap between landing and take off.
Even if one booked a separate insurance for the second leg, and arrived late, then usually a passenger's late arrival for a flight is not an insured risk.
That would be the same as me booking a flight and arriving late for check-in not covered unless it is the result of public transport failure.
One needs to ensure (in writing if not clearly shown in the conditions) that the insurance company covers the risks you need.
oops ! duplicated post
The insurers are debenhams which is part of insure and go. I'll be ringing them when I'm back in blighty. We found them on money super market.
''The grass may be greener on the other side of the fence but there still gonna be
Ah I didn't realise you were still overseas. Here's the email for Debenhams CEO
michael.sharp@debenhams.com
Might be worth banging one off to him
Thanks ill try it. I tried a different one before
''The grass may be greener on the other side of the fence but there still gonna be
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