Hi all.. Me, hubby and our son was due to fly back to Manchester last Tuesday but due to Cebu pacific being delayed for over an hour we missed our flight with etihad. Can we claim for a refund with our travel insurance? By the way, we tried checking in on our travel insurance but it says no record matches on the details provided. Thanks.
''The grass may be greener on the other side of the fence but there still gonna beon it''
I believe if you booked the whole trip in one booking then you should be covered, However, if you booked the flights individually then probably not.
I know for example, with all but one insurance company, if I book from Malaga to London, then book London to MNL, then only the flight to London is covered. So if I miss the connection I cannot claim.
That's not true.Yes you have a perfectly good claim and if you admit it to your insurance company I'm sure they will look at it.I don't know what insurance company you bought a policy with Johncar but if it was me I would not be buying from them again.Originally Posted by johncar54
I've made lots of claims from lots of companies over the years and not once did they not pay out for a missed connection,doesnt matter if you book it together separate or whatever.Its an insurance policy and that's why u buy it.
I have spoken to a number of insurance companies claims assessors offices and all were the same. (The agents I had spoken to previously thought erroneously that one would be covered)
The one company which I know does cover separate bookings made a variation to their rules when I explained that many of their customers lived in Spain and thus booked to UK and then on to another destination. That company now have a rule, that providing there is at least a three hour gap between the scheduled arrival and the booked departure, they will pay.
The flight was due at 15:50 but didn't take off until 17:00. We should have been in Manila by that time. They never said it would be delayed until we were on the plane at about 16:10. If they had announced it earlier then we could have rang etihad and changed to a later flight. Etihad were a complete waste of time as well. All there staff were clueless.
The insurers haven't replied to my email and I'm worried why I can't log in with the details I was given when taking out the insurance.
''The grass may be greener on the other side of the fence but there still gonna be
So basically I should book another insurance for every flight? That's not right is it.
When bookin insurance it covers u from the dates you put, so it's the dates that your away.
It doesn't seem right that we have had to pay nearly 2k for other flights when I'd Cebu pacific had delivered we would have been there on time easily.
''The grass may be greener on the other side of the fence but there still gonna be
Sounds like a bit of a spurious insurance set up if you can't log in or get a reply to your email. Have you tried phoning them ?
As regards travel insurance I always feel its more economical and better peace of mind to have an annual worldwide family policy
So basically I should book another insurance for every flight? That's not right is it.
If a passenger books flights separately, I sympathise with insurance companies, as they have no control over the gap between landing and take off.
Even if one booked a separate insurance for the second leg, and arrived late, then usually a passenger's late arrival for a flight is not an insured risk.
That would be the same as me booking a flight and arriving late for check-in not covered unless it is the result of public transport failure.
One needs to ensure (in writing if not clearly shown in the conditions) that the insurance company covers the risks you need.
oops ! duplicated post
The insurers are debenhams which is part of insure and go. I'll be ringing them when I'm back in blighty. We found them on money super market.
''The grass may be greener on the other side of the fence but there still gonna be
Ah I didn't realise you were still overseas. Here's the email for Debenhams CEO
michael.sharp@debenhams.com
Might be worth banging one off to him
Thanks ill try it. I tried a different one before
''The grass may be greener on the other side of the fence but there still gonna be
Bhem, I just tried to call Insure and Go to clarify what their policy would be on a claim in the circumstances you described. Unfortunately the operators were busy so I hung up after 20 mins.
However, I did see that one of the policies they offer is described as 'single trip' which I would assume would pot cover your situation.
Anyway good luck.
Blem. I just spoke to the Customer Service Dept Insure and Gomm+44 (0)207 748 8593
They said if I booked say from Manchester to MNL then booked to Cebu, that if the connection was not met because of the late departure etc then one would not be covered.
I said but I would be making a single trip in effect as I was travelling from Manchester to the Island. They said not covered.
I hope you have a better answer than I had.
So Robbie Quote : That's not true.Yes you have a perfectly good claim and if you admit it to your insurance company I'm sure they will look at it.I don't know what insurance company you bought a policy with Johncar but if it was me I would not be buying from them again.
Seems what I said, probably was true.
I think there's some confusion here. As far as I'm aware you should be covered on your insurance policy for missing your flight but I don't think they'll cover the full cost of a new flight.
If you had booked the whole trip through a travel agent it would be up to them to arrange to get you home at their expense, however I suspect as with most of us you booked the flights independently.
Is Johncar54 trying to say that if I missed my flight from heathrow due to the M4 being closed and all the alternative roads being grid locked then my travel insurance wouldn't cover me for a missed departure? What if I booked through an airline that offers a chauffeur service to the airport, does their responsibility start when they pick me up, what if their car breaks down?
... situations like this, are enough to make people think [at least] twice about travelling ANYWHERE by plane ...
However, for those with families in far distant nations (and that includes MOST of us) such a "philosophy" is rarely an option.
OK ... perhaps I'm living in cloudland in suggesting it OUGHT
to be incumbent upons ... to offer alternative (free of surcharge) arrangements for the onward transmission of would-be passengers inconvenienced by missed flight connections.
Thanks for your replies. I will ring when back home and hope for the best but I'm not confident. May as well not bothered to take any insurance
''The grass may be greener on the other side of the fence but there still gonna be
This is the reason why I stopped booking flights with Cebu Pacific ages ago..they are always late..I have never experienced them being on time honestly..
-=rayna.keith=-
...When you realize you want to spend the rest of your life with somebody, you want the rest of your life to start as soon as possible...
Basically through no fault of our own we have been shafted.
What a world we live in.
''The grass may be greener on the other side of the fence but there still gonna be
Other members will be able to give you much better advice about insurance than i ever could.
Putting flights/insurance and money aside it is nice to hear your son will be going back to the UK with you
Not going to fly with them again.. Will use PAL next time..This is the reason why I stopped booking flights with Cebu Pacific ages ago..they are always late..I have never experienced them being on time honestly..
''The grass may be greener on the other side of the fence but there still gonna be
Simon,
As I understand it. If you miss the flight because of a public transport failure (that would I guess include a taxi etc,) you are covered, but I did ask a long while ago and was told it did not cover my son breaking down, being delayed etc., when he was taking me to the airport in his car.
The only way to be sure (but not for missed check-ins as I described) when more than one leg is involved is to book all the flights in the same booking. That way the airlines are responsible.
Also as I said, one company I know do cover passengers flying from Spain to UK for transfers, providing there is at least 3 hours gap. But I did say, that was something which was included as a 'special' as I had pointed out the problem experienced by people living in Spain who often make two bookings, one to the UK and one to the final destination.
When taking out insurance one needs to read the conditions very carefully, but I know it's the last thing we do as we just think 'we must be covered.'
Off the main thread but I think relevant.
Years ago I used to let my apartment in Spain for holidays. I discovered by chance that if my apartment had become unusable, say by fire, and I could not find alternative accommodation, then the flight/holiday insurance did not cover that. The insurers all said it would be my responsibility to cover all the costs, including the flights and compensation, as I had contracted to provide the service. I tried very hard to find insurance to cover me but could not.
... let's hope they're more "PALLY" (friendly~disposed) - than the Company YOU used - towards being prepared to grant special dispensation to travellers who find themselves in your situation.
Yeah at least we are together. Will be careful next time. Will stay in Manila a day before our flight to make sure we won't miss it even if we don't like staying in Manila.Other members will be able to give you much better advice about insurance than i ever could.
Putting flights/insurance and money aside it is nice to hear your son will be going back to the UK with you
''The grass may be greener on the other side of the fence but there still gonna be
Prob still the same, its just the principle now. We wouldn't know what to do if we didn't have that extra money.
''The grass may be greener on the other side of the fence but there still gonna be
That is what I do. Sorry to hear about your dilema.
Sorry to hear what happened, hope your insurance company can do something to at least compensate something for you. Good luck Bhem bhem!
Thnx andy and Michael. What a shame, suppose to be that money is for our next year's holiday. Hopefully that won't totally put off hubby from coming back here as he's had few unpleasant experiences here.
''The grass may be greener on the other side of the fence but there still gonna be
have been flying Cebu pac for 8 yrs now -so approx. 20 flights already and only one was late ,any booking I have made with airphil express -there has been some problem with it ,there is no guarantee that any flight will be on time or even depart on the same day .This is the reason why I stopped booking flights with Cebu Pacific ages ago..they are always late..I have never experienced them being on time honestly..
even pal can be late -as the saying in phils pal =plane always late ,unfortunate to happen but as it is typhoon season -flights can easily be cancelled as you can see with what happened in Davao recently
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