Ann, your friend needs to reach a minimum score of 4 for each element of Listening and Speaking.
I'm afraid that a score of 1 will not be acceptable.
My guess is that your friend was a bit nervous and maybe couldn't concentrate enough.
Tell her to practice some more and try again. I'm sure she can do since her speaking was fine.
When a person is nervous it's easy to lose a focus.
Thank you very much Terpe, you help her to enlighten her mind about her test score, I will pass to her your advise. She doesn't know to use this site.. Thank you!
Ann
“To everything there is a season, and a time to every purpose under the heavens. [Ecclesiastes 3:1]”