That UKBA manual merely demonstrates to me the ridiculous state this country has got itself into through excessive politically-correct nonsense.

Hardly surprising that the UKBA has been declared 'unfit for purpose'.

It needs re-writing, and we as a nation need to start taking steps to regain control of our own country and borders.

If that means upsetting a small minority of over-sensitive individuals in the interests of the vast majority, then... TOUGH !