I sent application 17th of july and received acknowledgement letter the following week. The letter was dated 18th of july same day when they took the money out from our account. Never heard since so i emailed them last sunday and they replied that they received my application and is awaiting for allocation to a case worker ....so it means my application has been on the the table for a month now untouch!!!.......certainly not the kind of service i would expect for a fee of nearly a gran.