When my BRP was delivered the bloke who has done it was very nice, English bloke I suppose and he was very polite. The disappointing bit on my BRP application was when they returned my documents, they put all my docus on an old envelope and wrote my name using a pen that looks like its nearly out of ink. Very disgusting!
Makes you think if they cant afford to print my name and put my docus on a clean, new envelope. The amount of money their receiving for the visa payments are untold amounts but it looked like they couldnt afford to buy new envelopes.