Terpe I mean is Citizenship just another name for life in the UK,?

we have looked at the ID required to take the test. she needs her p/port & another form of ID with her postcode,only thing she can get is a bank statement and her p/port,except the p/ports in her maiden name & Bank account is in her married name,which they wont accept,they need to be in the same name.looking at the Philippine Embassy in London website it says to change to her married name she has to apply for a new p/port which requires a personal appearance at the Embassy,surely they don't expect her to fly to London.her p/port is NOT the electronic one,NO chip.anyone any ideas about that? thanks.