Unsympathetic Cathay Pacific.

[bigmarco]

Feel I should be fair to Cathay and advise you of the outcome. I sent an email to their CEO on the 14th November explaining what at happened and received a reply on the 15th advising me that they would investigate the matter.
After completing the investigation they have agreed to refund the full price of the last ticket we purchased £832.55 and also speak to their staff about the way I was treated.
They were unable to refund until we had completed our journeys and so I have forwarded my bank details to them and am currently awaiting a refund.
I must confess that I am delighted that they have been good enough to refund the whole fare as I have always enjoyed travelling with them. This time like all the others the service on board was outstanding.
Many thanks Cathay

[Terpe]

Feel I should be fair to Cathay and advise you of the outcome. I sent an email to their CEO on the 14th November explaining what at happened and received a reply on the 15th advising me that they would investigate the matter.
After completing the investigation they have agreed to refund the full price of the last ticket we purchased £832.55 and also speak to their staff about the way I was treated.
They were unable to refund until we had completed our journeys and so I have forwarded my bank details to them and am currently awaiting a refund.
I must confess that I am delighted that they have been good enough to refund the whole fare as I have always enjoyed travelling with them. This time like all the others the service on board was outstanding.
Many thanks Cathay

I'm very glad that an ethical organisation like CP have found the right outcome.
Well done Marco

Just proves that a formal complaint well presented CAN make a difference.

Thanks so much for the feedback.