I flew with them only in October 2011, so not long ago. Cant fault them for customer service and like I said food was ok. But for the price we pay you think they'd give you a pair of 99p headphones that work..... Once I could live with, but this happened to me on three flights out of the four... so I can't even say it was a one off.....
Still haven't ruled out using them again completely.... But Cathay Pacific seems to be the preferred choice so far.