VFS Manila USELESS

[Jentobeharrison]

My sister and my daughters appointment today at VFS Manila. My sisters appointment was 10:40 and daughters 11:00 and guess what? They were seen at 4:00 in the afternoon!

It made me cry as I am really cross of their system. Why did they made an appointment booking system if they cant follow the said timetable?

I really feel so bad for my sister, daughter and my friend who flew so early in the morning from Davao to Manila and was badly treated like that.

They need to be shaken up!

Hi dear, I am sorry to hear that, and I agree it is quite disappointing. I just submitted my application 5 days ago and I witnessed it, there were lots of people, and there were only 3-4 agents assisting you, and one agent doing biometrics. When I was there, lots of people were complaining especially the older ones, but since there were also lots coming from VIP, they were the priorities, I guess that's one of the reasons why the queue takes much longer, there were also lots of seamen which are in priority service too, so people in queue tend to wait much longer, plus every applicant's concern can't be finished in just minutes, due to their documents and some (like mine) complicated issue. And also it's peak season, I was seeing lots of families applying for visas too.

[melovesengland]

Hi dear, I am sorry to hear that, and I agree it is quite disappointing. I just submitted my application 5 days ago and I witnessed it, there were lots of people, and there were only 3-4 agents assisting you, and one agent doing biometrics. When I was there, lots of people were complaining especially the older ones, but since there were also lots coming from VIP, they were the priorities, I guess that's one of the reasons why the queue takes much longer, there were also lots of seamen which are in priority service too, so people in queue tend to wait much longer, plus every applicant's concern can't be finished in just minutes, due to their documents and some (like mine) complicated issue. And also it's peak season, I was seeing lots of families applying for visas too.

Thats it! They take massive amount of money for visa fees and yet they cant afford to employ more staffs. They should have enough staffs in every area so they can accomodate and follow the timetable.

It really made me croos, I have been soooo stressed today because of their shitty system. Why do we need to suffer? Very poor service.

[grahamw48]

Thats it! They take massive amount of money for visa fees and yet they cant afford to employ more staffs. They should have enough staffs in every area so they can accomodate and follow the timetable.

It really made me croos, I have been soooo stressed today because of their shitty system. Why do we need to suffer? Very poor service.

Absolutely correct.

Being busy is no excuse for not honouring an appointment time.

If this is a recurring problem, hire more staff and organise yourselves better.

The reality is that (in the eyes of those running this system, and their employees) the Philippines is a 'third world' country, from which immigration is not to be encouraged, and they don't actually give a damn about people from such countries being inconvenienced.

[melovesengland]

Absolutely correct.

Being busy is no excuse for not honouring an appointment time.

If this is a recurring problem, hire more staff and organise yourselves better.

The reality is that (in the eyes of those running this system, and their employees) the Philippines is a 'third world' country, from which immigration is not to be encouraged, and they don't actually give a damn about people from such countries being inconvenienced.

Exactly, Graham. The amount of money they collected from us is just unbelievable and yet they cant imply and follow their own timetable. What is the use of their appointment system anyway if the service is that poor. Excuses like its peak hours and seasons etc isnt really acceptable, if they knew that they go busy on those times then hire more staffs, no good having 2-3 for 50 or more applicants a day. I just cant believe it.