Quote Originally Posted by NeilH76 View Post
I shall send an email via the link you gave, thanks Terpe.
I have already sent an email via the new international enquiry service for visa applications - https://ukvi-international.faq-help.com/ they say they shall respond in 1 working day, if i haven't had any reply i shall phone through that link tomorrow.
I've sent a number of questions to that new enquiry service.........well I've never known such a bunch of
It's just ".... nothing but a second-rate, trying hard copycat!" of the typical Indian Call Centre.
I got so frustrated I sent a complaint to the Home Affairs Select Committee asking them to review this with UKVI at their next review meeting.

I e-mailed the head of UKVI Sarah Rapson......didn't even get an acknowledgement.