This is because the jobcentreplus organisation is run for the benefit of its staff, not for the people who use this service.You see Government cutbacks/reorganisation have resulted in this messy system. In the UK, if something is not making money or is not viable, it will be closed, no matter how valuable the service might be, or how much it will inconvenience the user of the service.
I'm currently on JobSeekers Allowance, and my claim was done over the telephone, but I had to go to the nearest jobcentreplus for an interview, then an office 80 miles away decides on the claim. Oh, yes the letters I get about my claim get sent out from Belfast?!![]()