Hi Jen,

I just want to know if the passport is available for collection, I know we wont know the status until we have the passport in our hands.

The confusion lies in the inability for either VFS or UKVI to be to communicate in English

Mail 1. VFS says it should be collected asap
Mail 2. UKVI says application received but still awaiting process
Mail 3. UKVI say the application has been proceed (what on earth does that mean)

So....... all I want is a phone number so I can ask a simple question preferably in English to the effect of "do you have the ing passport or not"