By cutting 1000's of staff and
If you think they are making money from refusing visit visas you're wrong. The fact is, it costs over £140 to process an application and only costs you around £80, so the gov has lost £60 on each application.In 2012-13, the UK Border
Agency‟s total spend was £1,576
million resource and £141 million capital. The total resource spend was funded
by £614 million of taxpayer funding and £962
million from income,including £927 million from fees from migrant applications, they make their money on Settlement Visas, and yes - make money out of refusing them
https://www.gov.uk/government/upload..._2013.2.25.pdf
You've kicked up a fuss, so its possible she will get her visa, I've had to do it and others on here - who were refused but complained - got their visa in the end
It's sad it has to be like this for genuine cases but you have to partly blame thewho abused the visit visa making it more difficult for genuine cases.