but it wasn't Simon who altered [some of] the context and wording of your email ... it was actually me who did so, in order to help you in getting your point across to UKVI without causing any undue offence - and [possibly] "alienating" their staff - in the process.
Much aswholeheartedly with the *sentiments you expressed - and can appreciate the feelings of anger and frustration that prompted you to put *those into print - sometimes when people are very upset, it becomes all too easy to overreact and "let rip"
... ! Believe me, I've done so (albeit usually verbally in my case) in the past - to my cost - and finished up losing the argument.