Yes, but they may be aware of someone having had a similar problem in the past and know how they managed to solve it. In my work I am used to dealing with visas and speaking to the Embassies, and to be honest, you will never manage to speak to a human being by trying to call a British Embassy. The Philippine Embassies here in the UK will at least answer your call and try to help you. Or, as I say, if they cannot help they will often point you in the right direction.

Another idea is to find a visa agency and pay them for advice but this is an expensive option. Or the Citizens advice here in the UK can often offer advice on this kind of situation as well.