Just got Fibre Optic Broadband - It's awesome!

[Jamesey]

I tried to get BT Infinity fibre optic a few weeks ago. But they delivered the equipment to the wrong address and the engineer didn't turn up on the arranged day. Every time I spoke to them on the phone, they didn't have a clue about the problems I was having.

Eventually I cancelled the order, but I'm still having problems with my refund.

It's a shame. Technically, it looks like BT have a great product with infinity, but their customer service is utterly shambolic.

[Michael Parnham]

I tried to get BT Infinity fibre optic a few weeks ago. But they delivered the equipment to the wrong address and the engineer didn't turn up on the arranged day. Every time I spoke to them on the phone, they didn't have a clue about the problems I was having.

Eventually I cancelled the order, but I'm still having problems with my refund.

It's a shame. Technically, it looks like BT have a great product with infinity, but their customer service is utterly shambolic.

I have BT infinity, in fact I have BT everything, You veiw, Infinity, 24/7 phone calls all for £31 pm. Never ever had a problem with BT since they were Post Office Telephones!