Family face being separated and thousands of miles apart after blunder from immigration officials

[Terpe]

I'm feeling grouchy today so have to take the view that taking life-impacting decisions based solely on the advice of a call centre operative is foolhardy at the least.

[Dedworth]

I'm feeling grouchy today so have to take the view that taking life-impacting decisions based solely on the advice of a call centre operative is foolhardy at the least.

Agreed you'd want something in writing and who are The UK Visa and Immigration International Service ?

[joebloggs]

I'm feeling grouchy today so have to take the view that taking life-impacting decisions based solely on the advice of a call centre operative is foolhardy at the least.

But they say they have it in writing

Agreed you'd want something in writing and who are The UK Visa and Immigration International Service ?

I wondered that too

[Terpe]

Agreed you'd want something in writing and who are The UK Visa and Immigration International Service ?

Well unless I've got it wrong again :-
New international enquiry service for visa applications