Thanks everyone for your input.

As I said, Maricris went to her local DFA in Tacloban and was told to go to Manila in the morning. The man said it would take 7 days to process. Nothing was said about online applications but, like Maricris said, it was closed so she will go tomorrow.

But according to Fred, she will not get in. She needs to apply online.
Should I phone Etihad and explain her problem? She only has 14 days then back to UK. Maricris is going to the DFA Manila tomorrow. She will let me know how it all went.

As soon as they noticed the damaged passport, I should have said holiday over - let's go home - at least we could have sorted her passport here in the UK. Poor woman is stressed, having not had a chance to be with her family properly. Not seen where her Dad was buried. Just running around for her passport.