Hi BenRicca, we are in exactly the same boat as you - even gone down the MP's route. We applied back in September and I have been backwards and forwards trying to sort it out. I was in the Passport Office yesterday right after work because the documents I'd given previously, were apparently not enough. It's taken them all this time to tell me that and - you know what! - you are right talking to them face to face, because they don't give a damn about our lives. My fiancée and I applied for our Settlement Visa in November and it was granted this January.
We couldn't believe it! What should have been the happiest time of our lives has turned out to be a nightmare because that passport office has no soul. I even told them how sick my daughter is because of the weather in the Phils. She has had chronic pneumonia on two different occasions, now has asthma and she is only 2 years old. All I was told was, "We are sorry but I have had a small team working on a lot of passport applications; most of them are new and I've had to train them personally. If you have a complaint talk to the Complaints Department".
I did all I could to hold my temper there. They really don't care what they're doing to familes. At the moment, I can't do much to help you other then give you the direct number to the Liverpool Office. The number is 0151 471 2772. If you have had any more luck with your kids passports, leave a post please.
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Originally Posted by sean88
