It's been sometime since I was thinking to making a fuss.
We been quite busy making visits here there and everywhere.

So we decided to vist the BI office yesterday to enquire. Looks like many changes happened since our last visit.......I wouldn't say for the better from a 'customer' perspective.
Definite lack of visible immigration staff. Definite significant increase in the number of 'customers' waiting for support. The 'back-room' is now off-limits and empty.

Cutting a long story short, after a cursory look at my passport I was given a number and told I'd be called.
Eventually my wife couldn't hold back any longer, she joined the long queue and questioned again what's going on. Answer please wait.

After a couple of hours my number was called. I was again asked why was I here.
I repeated for the nth time that I was told if I had not received notification that my ACR card was available for claiming that I should attend the office in person with my wife and document bundle to report it.

The officer asked for my claim stub and exchanged it for my ACR card...........ahhh, at last.

The only problem being it shows my old address instead of my new one. I've decided better to do nothing about that for now as I need this card to secure a Philippine Drivers licence, a decent bank account, a cell phone contract and a BIR Tax Identification Number.

If you could see my photo on this card you'd laugh. It's a side-on mug shot that has been squeezed down vertically to fit the card space. Only in the Philippines

At last I got it.