I've banked with NatWest in the past and I currently have an account with Lloyds. I like the staff in both of these banks; friendly and easy to have a conversation with unlike those miserable scowling mongrels in the HSBC who can't be bothered to smile and make eye contact. They're like that in all branches I've been to apart from the odd cashier who bucks the trend. I've been banking with them for over twenty years but I now only use my account mainly for direct debits. These days every time I go in I have to sign a piece of paper just to put some money in my own account FFS.