Sorry to here about that Filscot.

I did notice that Azimo replied to a bad review on trustpilot recently. Maybe you could try something along those lines. It might wake them up.

Even though they have a good score, there have been a few complaints lately if you scroll down. Here's the one they replied to.

I think this organisation is now becoming too big to care. A stark contrast to what it stood for when it first started. This is a pattern for start ups, who were efficient but then grew too big, too fast to care.
https://uk.trustpilot.com/review/azimo.com